Contact & support
Benefits service center phone menu
Benefits service center
Call for immediate assistance with benefits questions. Available Monday-Friday, 8 a.m. to
6 p.m. ET.
Benefits email support
Send detailed questions or document requests. Receive a response within 48 hours.
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Option 0 – Benefits Center
Health and Welfare enrollment or general benefit questions.
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Option 1 – Medical / Pharmacy / Specialty
- Provider information
- ID cards
- Claims payment status
- Coverage questions
www.hingehealth.com/for/lyondellbasell
- Virtual physical therapy
www.progyny.com/progyny-member-portal
- Fertility benefits
- Menopause and midlife support
- Mail order prescriptions
- Coverage questions
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Option 2 - 401(k) / Pension
- Set up a PIN to enroll
- Enrool or make changes
- Check plan balances
- Request a statement
- Retirement planning resources
- Pension plan estimates
- Beneficiary designations
- Questions
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Option 3 - Dental
- Provider information
- Claims payment status
- Coverage questions
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Option 4 - Vision
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Option 5 - Voluntary benefits
- Supplemental life
- Metlife Legal Services
- Critical illness
- Accident
- Hospital indemnity
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Option 6 - Employee Assistance Program
Non-U.S. employees (code: Lyondell) 🡢
- Live life-coaching
- Depression screening
- Confidential acute mental health counseling
- Provider information
- Articles, tools, resources
- Web-based confidential care
- Legal & financial consultation
- Child care referrals
- Backup care
- Tutoring
- Senior care
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Option 7 - COBRA / direct bill
- Billing
- General questions
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Option 8 - HSA Bank
- Check account balances
- Download claim forms
Benefits email support
Send detailed questions or document requests. Receive a response within 48 hours.